TY  - BOOK
AU  - Brown,Stanley A
TI  - Breakthrough Cuatomer Service : Best Practices of Leaders in Customer Support
SN  - 0471642320
AV  - HF5415.5 B73 1997
PY  - 1997///
CY  - New York
PB  - John Wiley & Sons
KW  - Customer service
ER  -