Freemantle, David. <br/><br/>
What Customers Like About You : Adding Emotinal Value for Service Excellence and Competitive Advantage/ 

 - London :  Nicholas Brealey Publishing,  1998 
 - 304 p :  ill 
<br/><br/><label>ISBN: </label>1857882016 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Service Industries.<br/>Customer loyalty.<br/>Customer relations.
<br/><br/><label>LC Class. No.: </label>HD5415.525  / F73 W9 1998