00845nam a2200229 a 4500 vtls000023371 MTX 000724c1998 maua 000 eng d 1857882016 201507161428 cat1 201311111501 VLOAD 201008281441 VLOAD 201008272322 VLOAD 200206121401 load HD5415.525 F73 W9 1998 MG001 Freemantle, David. 35341 What Customers Like About You : Adding Emotinal Value for Service Excellence and Competitive Advantage/ /David Freemantle London : Nicholas Brealey Publishing, 1998 304 p : ill Service Industries. 35342 Customer loyalty. 35343 Customer relations. 6141 GBT 18062 18062 2018-03-12 00:00:00 0 HD5415.525 F73 W9 1998 1000103130 1 2018-03-12 GBE 0 0 0 0 BD BD GEN 2018-03-12 0.00