TY  - BOOK
AU  - Freemantle,David
TI  - What Customers Like About You : Adding Emotinal Value for Service Excellence and Competitive Advantage
SN  - 1857882016
AV  - HD5415.525 F73 W9 1998
PY  - 1998///
CY  - London
PB  - Nicholas Brealey Publishing
KW  - Service Industries
KW  - Customer loyalty
KW  - Customer relations
ER  -