00810nam a2200241 a 4500 vtls000023763 MTX 000818c2000 maua 001 eng d 0395769167 201506301024 cat1 201311111503 VLOAD 201008281448 VLOAD 201008272332 VLOAD 200206121402 load HF5415.5 F538 I5 2000 MG010 Fisk, Raymond P. 35899 Interactive Services Marketing / Raymond P. Fisk Boston : Houghton Mifflin, 2000 250 p : ill Customer service. 6137 Service industries Marketing. 6105 Grove, Stephen J, jt. auth. 35900 John, Joby, jt. auth. 35901 GBE 18409 18409 2018-03-12 00:00:00 HF5415.5 F538 I5 2000 1000103578 1 2018-03-12 GBE 0 0 0 CGB 0 SP SP GEN 2018-03-12 0.00