TY  - BOOK
AU  - Fisk,Raymond P.
AU  - Grove,Stephen J
AU  - John,Joby
TI  - Interactive Services Marketing
SN  - 0395769167
AV  - HF5415.5 F538 I5 2000
PY  - 2000///
CY  - Boston
PB  - Houghton Mifflin
KW  - Customer service
KW  - Service industries
KW  - Marketing
ER  -