@book{20197,
	author = {Tiwana, Amrit.},
	title = {The Knowledge Management Toolkit : Practical Techniques for Building a Knowledge Management System /},
	publisher = {Prentice-Hall,},
	year = {2000},
	address = {New Jersey :},
	note = {CD-ROM (ยืม-คืน/ชั้น1)}
}