00906nam a2200265 a 4500 vtls000025811 MTX 170224c2000 maua 001 eng d 0072312211 3,589 201702241135 staff 201507201100 cat3 201311071634 VLOAD 201008281527 VLOAD 200206121404 load HD9980.5 Z45 S8 2000 MG001 MG006 MG010 Zeithaml, Valarie A. 38924 Services Marketing : Integrating Customer Focus Across the Firm / Valarie A. Zeithaml 2nd ed Boston : McGraw-Hill, 2000 620 p : ill Service industries Marketing. 6105 Customer service. 6137 Marketing. 6067 Bitner, Mary Jo, jt. auth. 38925 GBE 20208 20208 2018-03-12 00:00:00 HD9980.5 Z45 S8 2000 1000111565 2 2018-03-12 GBE 0 0 0 CGB 0 SP SP GEN 2018-03-12 3589.00 2018-03-12 00:00:00 HD9980.5 Z45 S8 2000 1000107371 1 2018-03-12 GBE 0 0 0 CGB 0 SP SP GEN 2018-03-12 3589.00