Haksever, Cengiz. <br/><br/>
Service Management and Operations / 
Cengiz Haksever 
 - 2nd ed 
 - New Jersey :  Prentice-Hall,  2000 
 - 584 p. :  ill. 
<br/><br/><label>ISBN: </label>0130173967  1,117 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Service industries--Management.
<br/><br/><label>LC Class. No.: </label>HD9980.5  / H156 S8 2000