TY - BOOK AU - Rampersak,Hubert K. TI - Total Quality Management : An Executive Guide to Continuous Improvement SN - 3540679677 AV - HD62.15 R177 T6 2001 PY - 2001/// CY - Berlin PB - Springer KW - Quality control KW - Production management KW - Total quality mangement KW - Quality assurance ER -