Zemke, Ron. <br/><br/>
E-Service : 24 Ways to Keep Your Customers-When the Competition is Just a Click Away / 
Ron Zemke 
 - New York :  Amacom,  2001 
 - 341 p :  ill 
<br/><br/><label>ISBN: </label>0814406068 /  995 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer loyalty.<br/>Internet marketing.
<br/><br/><label>LC Class. No.: </label>HD5415.525  / Z46 E3 2001