TY  - BOOK
AU  - Zemke,Ron
AU  - Connellan,Tom
TI  - E-Service : 24 Ways to Keep Your Customers-When the Competition is Just a Click Away
SN  - 0814406068 /
AV  - HD5415.525 Z46 E3 2001
PY  - 2001///
CY  - New York
PB  - Amacom
KW  - Customer loyalty
KW  - Internet marketing
ER  -