Lashley, Conrad. <br/><br/>
Empowerment : Hr strategies for service excellence / 
Conrad Lashley 
 - Oxford :  Butterworth-Heinemann,  2001 
 - 300 p :  ill 
 - Hospitality, Leisure and Tourism .
<br/><br/><label>ISBN: </label>0750652446 /  1,368.00 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Service industries--Personnel management.<br/>Customer services--Management.<br/>Employee empowerment.
<br/><br/><label>LC Class. No.: </label>HD9980.5  / L343 E4 2001