00908 am a2200253 4500 vtls000032180 MTX 020606c2001 mau 00 eng 0750652446 / 1,368.00 0032-19560 201507201058 cat3 201311071654 VLOAD 201008281714 VLOAD 201008280219 VLOAD 200212111508 VLOAD HD9980.5 L343 E4 2001 MG001 MG006 Lashley, Conrad. 42638 Empowerment : Hr strategies for service excellence / Conrad Lashley Oxford : Butterworth-Heinemann, 2001 300 p : ill Hospitality, Leisure and Tourism 42639 Service industries Personnel management. 42640 Customer services Management. 160158 Employee empowerment. 24003 GBT 25797 25797 2018-03-12 00:00:00 0 HD9980.5 L343 E4 2001 1000122285 1 2018-03-12 GBT 0 0 0 0 TK TK GEN 2018-03-12 1368.00