TY  - BOOK
AU  - Lashley,Conrad
TI  - Empowerment : Hr strategies for service excellence
T2  - Hospitality, Leisure and Tourism
SN  - 0750652446 /
AV  - HD9980.5 L343 E4 2001
PY  - 2001///
CY  - Oxford
PB  - Butterworth-Heinemann
KW  - Service industries
KW  - Personnel management
KW  - Customer services
KW  - Management
KW  - Employee empowerment
ER  -