TY  - BOOK
AU  - Oakland,John S.
TI  - Total Quality Management : Text With Cases
SN  - 0750639520
AV  - HD62.15 O11 T6 2000
PY  - 2000///
CY  - Oxford
PB  - Butterworth-Heinemann
KW  - Total quality management
KW  - Case studies
ER  -