Davis, F.W. <br/><br/>
Building acustomer responsive organisation : the quality way / 
F.W. Davis, K.B. Manrodt 
 - New Delhi :  Infinity Books,  2002 
 - 416 p 
<br/><br/><label>ISBN: </label>8172290131 /  875 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Organization and Administration--audiocassettes<br/>Costomer
<br/><br/><label>LC Class. No.: </label>HF5415.5  / D265 B3 2002