00545nam a2200181 a 4500001001400000003000400014008004100018020002200059035001500081050002700096100001600123245009300139260003900232300001000271650005200281650001300333700001700346vtls000035571MTX021227 2002    eng           000 0 eng d  a8172290131 /c875  aT00003201700aHF5415.5bD265 B3 20021 aDavis, F.W.1 aBuilding acustomer responsive organisation : the quality way /cF.W. Davis, K.B. Manrodt  aNew Delhi :bInfinity Books,c2002  a416 p 0aOrganization and Administrationxaudiocassettes 0aCostomer1 aManrodt K.B.