TY  - BOOK
AU  - Davis,F.W.
AU  - Manrodt K.B.
TI  - Building acustomer responsive organisation : the quality way
SN  - 8172290131 /
AV  - HF5415.5 D265 B3 2002
PY  - 2002///
CY  - New Delhi
PB  - Infinity Books
KW  - Organization and Administration
KW  - audiocassettes
KW  - Costomer
ER  -