Newell, Frederick <br/><br/>
Loyalty.com :  customer relationship management in the new era of Internet marketing / 
Frederick Newell. 
 - New York :  McGraw-Hill,  2000. 
 - 325 p. 
<br/><br/><label>ISBN: </label>0071357750  1,440.00 
<br/><br/><label>LCCN: </label>99-058215 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Internet marketing.<br/>Customer relations.
<br/><br/><label>LC Class. No.: </label>HF5415.1265  / N544 2000