TY  - BOOK
AU  - Newell,Frederick
TI  - Loyalty.com :  customer relationship management in the new era of Internet marketing
SN  - 0071357750
AV  - HF5415.1265 N544 2000
PY  - 2000///
CY  - New York
PB  - McGraw-Hill
KW  - Internet marketing
KW  - Customer relations
ER  -