Handbook of services marketing & management 

 - Thousand Oaks :  SAGE Publications,  2000. 
 - 5 21 p. 
<br/><br/><label>ISBN: </label>0761916113 (acid-free paper) 0761916121 (pbk. : acid-free paper) 
<br/><br/><label>LCCN: </label>99-006902 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Service industries--Marketing.<br/>Service industries--Management.<br/>Customer services--Marketing.<br/>Customer services--Management.
<br/><br/><label>LC Class. No.: </label>HD9980.5  / H236 2000