00757cam a22002414a 4500001001400000003000400014008004100018010001400059020003300073020004000106035001300146035002200159050002400181245004800205260004700253300001200300650003500312650003600347650003400383650003500417700003200452700003100484vtls000036461MTX030221s2000    caua     b    001   eng    a99-006902  a0761916113 (acid-free paper)  a0761916121 (pbk. : acid-free paper)  a11784690  a(TH)vtls00003259600aHD9980.5bH236 200010aHandbook of services marketing & management  aThousand Oaks :bSAGE Publications,c2000.  a5 21 p. 0aService industriesxMarketing. 0aService industriesxManagement. 0aCustomer servicesxMarketing. 0aCustomer servicesxManagement.1 aSwartz, Teresa A,cjt. auth1 aIacobucci, Dawn,cjt. auth