01050cam a22003134a 4500 vtls000036461 MTX 030221s2000 caua b 001 eng 99-006902 0761916113 (acid-free paper) 0761916121 (pbk. : acid-free paper) 11784690 (TH)vtls000032596 201507201058 cat3 201507201057 cat3 201311071702 VLOAD 201008281838 VLOAD 200302211416 cat4 HD9980.5 H236 2000 MG001 MG006 MG010 Handbook of services marketing & management Thousand Oaks : SAGE Publications, 2000. 5 21 p. Service industries Marketing. 6105 Service industries Management. 6107 Customer services Marketing. 47372 Customer services Management. 160158 Swartz, Teresa A, jt. auth 47373 Iacobucci, Dawn, jt. auth 47374 GBE 29644 29644 2018-03-12 00:00:00 HD9980.5 H236 2000 1000129286 1 2018-03-12 GBE 0 0 0 CGB 0 SP SP GEN 2018-03-12 2650.00