Ford, Robert C. <br/><br/>
Managing the Guest Experience in Hospitality / 
Ropert C. Heaton, Cherrill P. Heaton 
 - Albany, NY :  Delmar/Thomson Learning,  2000 
 - 432 p. :  ill 
<br/><br/><label>ISBN: </label>0766814157 /  2,644.00 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Hospitality industry--Customer services
<br/><br/><label>LC Class. No.: </label>TX911.3.C8  / F699 M3 2000