TY  - BOOK
AU  - Ford,Robert C.
AU  - Heaton,Cherrill P.
TI  - Managing the Guest Experience in Hospitality
SN  - 0766814157 /
AV  - TX911.3.C8 F699 M3 2000
PY  - 2000///
CY  - Albany, NY
PB  - Delmar/Thomson Learning
KW  - Hospitality industry
KW  - Customer services
ER  -