Normann, Richard, 1943- <br/><br/>
Service management : Strategy and leadership in service business / 
Richard Normann. 
 - 2nd ed. 
 - New York :  John Wiley & Sons,  1991 
 - 185 p. :  ill. 
<br/><br/><label>ISBN: </label>0471928852 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Service industries--Management.
<br/><br/><label>LC Class. No.: </label>HD9980.5  / N67 1991