00720nam a2200217 a 4500 vtls000000328 MTX 900709s1991 enka b 00110 eng 0471928852 201507201059 cat3 201311070722 VLOAD 201105091714 VLOAD 201008280818 VLOAD 200206121342 load HD9980.5 N67 1991 MG001 MG006 MG010 Normann, Richard, 1943- 6106 Service management : Strategy and leadership in service business / Richard Normann. 2nd ed. New York : John Wiley & Sons, 1991 185 p. : ill. Service industries Management. 6107 GBE 321 321 2023-10-04 00:00:00 1 1 HD9980.5 N67 1991 1000017487 2023-09-13 1 2018-03-12 GBE 0 0 0 CGB 0 SP SP GEN 2018-03-12 0.00