TY  - BOOK
AU  - Normann,Richard,1943-
TI  - Service management : Strategy and leadership in service business
SN  - 0471928852
AV  - HD9980.5 N67 1991
PY  - 1991///
CY  - New York
PB  - John Wiley & Sons
KW  - Service industries
KW  - Management
ER  -