00842nam a2200217 a 4500001001400000003000400014008004100018020001500059039010600074050002300180093002200203100003400225245008900259250001200348260004100360300001900401650004200420942000800462999001300470952014100483vtls000000328MTX900709s1991    enka     b    00110 eng    a0471928852 9a201507201059bcat3c201311070722dVLOADc201105091714dVLOADc201008280818dVLOADy200206121342zload00aHD9980.5bN67 1991  aMG001 MG006 MG0101 aNormann, Richard, 1943-9610610aService management : Strategy and leadership in service business /cRichard Normann.  a2nd ed.  aNew York :bJohn Wiley & Sons,c1991  a185 p. :bill. 0aService industriesxManagement.96107  cGBE  c321d321  r2023-10-04 00:00:00l1m1oHD9980.5 N67 1991p1000017487s2023-09-13t1w2018-03-12yGBE1040708CGB00aSPbSPcGENd2018-03-12g0.00