01072nam a2200301 a 4500 vtls000039443 MTX 031125 2002 eng 000 0 eng d 0471079774 / 2,345.00 T000035028 (TH)vtls000035028 201506301017 cat1 201311071713 VLOAD 201008281948 VLOAD 200311260948 cat1 200311251740 cat1 HF5415.335 J121 B8 2002 MG010 Jacka, J. Mike 50381 Business Process Mapping : improving customer satisfaction / J. Mike Jacka, Paulette J. Keller New York : John Wiley & Sons, 2002 300p. Consumer satisfaction 151056 Cusumer relations 50382 Reengineering (Management) 22171 Keller, Paulette, jt. auth 50383 http://10.13.12.226/cgi-bin/image_eng/Cover_page/0471079774.gif http://10.13.12.226/cgi-bin/image_eng/content/0471079774.pdf GBE 32300 32300 2018-03-12 00:00:00 HF5415.335 J121 B8 2002 1000151790 1 2018-03-12 GBE 0 0 0 CGB 0 SP SP GEN 2018-03-12 2345.00