Business Process Mapping : improving customer satisfaction
Jacka, J. Mike
creator
Keller, Paulette
jt. auth
text
eng
New York
John Wiley & Sons
2002
monographic
eng
300p.
J. Mike Jacka, Paulette J. Keller
Consumer satisfaction
Cusumer relations
Reengineering (Management)
HF5415.335 J121 B8 2002
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