Berry, Leonard L. <br/><br/>
Marketing Services : Competing Through Quality / 
Leonard L. Berry 
 - New York :  Free Press,  1991 
 - 212 p. :  ill. 
<br/><br/><label>ISBN: </label>002903079x 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer service.<br/>Service industries--Marketing.
<br/><br/><label>LC Class. No.: </label>HF5415.5  / B48