TY  - BOOK
AU  - Berry,Leonard L.
AU  - Parasuraman,A
TI  - Marketing Services : Competing Through Quality
SN  - 002903079x
AV  - HF5415.5 B48
PY  - 1991///
CY  - New York
PB  - Free Press
KW  - Customer service
KW  - Service industries
KW  - Marketing
ER  -