00835nam a2200229 a 4500001001400000003000400014008004100018020001500059039010600074050001800180093001000198100002800208245007100236260003400307300001900341650002800360650004100388700003700429942000800466999001300474952011800487vtls000000336MTX910326c1991    nyua          00110 eng d  a002903079x 9a201506301023bcat1c201311070722dVLOADc201105091714dVLOADc201008280818dVLOADy200206121342zload00aHF5415.5bB48  aMG0101 aBerry, Leonard L.9613610aMarketing Services : Competing Through Quality /cLeonard L. Berry  aNew York :bFree Press,c1991  a212 p. :bill. 0aCustomer service.96137 0aService industriesxMarketing.9610510aParasuraman, A,cjt. auth.96138  cGBE  c329d329  r2018-03-12 00:00:00oHF5415.5 B48p1000017440t1w2018-03-12yGBE1040708CGB00aSPbSPcGENd2018-03-12g0.00