Cannie, Joan Koob. <br/><br/>
Turning lost customers into gold : and the art of achieving zero defections / 
Joan Koob Cannie. 
 - New York :  AMACOM,  1994 
 - 131 p. :  ill. 
<br/><br/><label>ISBN: </label>0814451101 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Consumer satisfaction.<br/>Customer service.<br/>Customer relations.
<br/><br/><label>LC Class. No.: </label>HF5415.5  / C363