00786nam a2200229 a 4500 vtls000000337 MTX 930810s1994 nyua b 001 0 eng 0814451101 201506301024 cat1 201311070722 VLOAD 201105091714 VLOAD 201008280818 VLOAD 200206121342 load HF5415.5 C363 MG010 Cannie, Joan Koob. 6139 Turning lost customers into gold : and the art of achieving zero defections / Joan Koob Cannie. New York : AMACOM, 1994 131 p. : ill. Consumer satisfaction. 6140 Customer service. 6137 Customer relations. 6141 GBE 330 330 2018-03-12 00:00:00 HF5415.5 C363 1000017443 2 2018-03-12 GBE 0 0 0 CGB 0 SP SP GEN 2018-03-12 0.00 2018-03-12 00:00:00 HF5415.5 C363 1000017444 1 2018-03-12 GBE 0 0 0 CGB 0 SP SP GEN 2018-03-12 0.00