TY  - BOOK
AU  - Cannie,Joan Koob
TI  - Turning lost customers into gold : and the art of achieving zero defections
SN  - 0814451101
AV  - HF5415.5 C363
PY  - 1994///
CY  - New York
PB  - AMACOM
KW  - Consumer satisfaction
KW  - Customer service
KW  - Customer relations
ER  -