Ive, Josephine <br/><br/>
Achieving Excellence in Guest Service / 
Josephine Ive 
 - Melbourne, Vic :  Hospitality Press,  2000 
 - 262 p. :  ill 
<br/><br/><label>ISBN: </label>1862504849 /  1,425.00 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Etiquette<br/>Hotels--Employees--Training of<br/>Customer services--Study and teaching
<br/><br/><label>Subjects--Geographic Terms: </label><br/>Hospitality industry--Study and teaching
<br/><br/><label>LC Class. No.: </label>TX911.5  / I94 A2 2000