Achieving Excellence in Guest Service
Ive, Josephine
creator
text
eng
Melbourne, Vic
Hospitality Press
2000
monographic
eng
262 p. : ill
Josephine Ive
Etiquette
Hotels
Employees
Training of
Customer services
Study and teaching
Hospitality industry
Study and teaching
TX911.5 I94 A2 2000
1862504849 /
040213
vtls000040535