TY  - BOOK
AU  - Ive,Josephine
TI  - Achieving Excellence in Guest Service
SN  - 1862504849 /
AV  - TX911.5 I94 A2 2000
PY  - 2000///
CY  - Melbourne, Vic
PB  - Hospitality Press
KW  - Etiquette
KW  - Hotels
KW  - Employees
KW  - Training of
KW  - Customer services
KW  - Study and teaching
KW  - Hospitality industry
ER  -