Hansen, Gregory A. Automating business process re-engineering : computerized quality and productivity improvement / Gregory A. Hansen. - Englewood Cliffs : Prentice-Hall, 1994 - p. cm. Includes bibliographical references and index. ISBN: 0130791792 Subjects--Topical Terms: Organizational change--Computer simulation.Organizational effectiveness--Computer simulation.Quality control--Computer simulation.Industrial management--Computer simulation. LC Class. No.: HD58.8 / .H3633 1994