TY  - BOOK
AU  - Roberts,Harry V.
AU  - Sergesketter,Bernard F
TI  - Quality is personal : A foundation for total quality management
SN  - 0029266262
AV  - HD62.15 R63
PY  - 1993///
CY  - New York
PB  - The Free Press
KW  - Total quality management
ER  -