00499nam a2200169 a 4500001001400000003000400014008004100018020001500059050001500074100002100089245006100110260004600171300001800217490002500235650003300260650003600293vtls000000374MTX911115c1992    nyua     b    000 0 eng    a081447793300aHD30.3bR61 aRobbins, Harvey.10aHow to Speak and Listen Effectively /cHarvey A. Robbins  aNew York :bManagement Association,c1992  a80 p. :bill. 4aThe WorkSmart series 0aCommunication in management. 0aCommunication in organizations.