TY  - BOOK
AU  - Robbins,Harvey
TI  - How to Speak and Listen Effectively
T2  - The WorkSmart series
SN  - 0814477933
AV  - HD30.3 R6
PY  - 1992///
CY  - New York
PB  - Management Association
KW  - Communication in management
KW  - Communication in organizations
ER  -