Knowledge Management : concepts and best practices / Kai Mertins, Peter Heisig, Jens Vorbeck, editors - 2nd ed - Berlin ; New York : Springer, 2003 - 383 p. : ill ISBN: 3540004904 / 3,170.00 Subjects--Topical Terms: Knowledge managementKnowledge Management--Case studies--Europe LC Class. No.: HD30.2 / K73 2003