00806nam a2200253 a 4500 vtls000081867 MTX 100930 2009 xxk 000 0 eng d 9780071263931 201507201100 cat3 201311072256 VLOAD 201009300926 cat3 HD9980.5 Z45 S8 2009 MG001 MG006 MG010 Zeithaml, Valarie A 38924 Services marketing : integrating customer focus across the firm / Valarie A. Zeithaml, Mary Jo Bitner 5th d Boston : Irwin/McGraw-Hill, 2009 708 p Service industries Marketing 154026 Customer services 58760 Marketing 149144 Bitner, Mary Jo 161371 GBE 59261 59261 2018-05-09 00:00:00 HD9980.5 Z45 S8 2009 1000245865 1 2018-03-13 GBE 0 0 0 CGB 0 SP SP GEN 2018-03-13 0.00