Lucas, Robert W <br/><br/>
Customer service : skills for success / 
Robert W. Lucas 
 - 4th ed 
 - Boston :  McGraw-Hill,  2009 
 - 294 p 
<br/><br/><label>ISBN: </label>9780071277501 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services
<br/><br/><label>LC Class. No.: </label>HF5415.5  / L83 C3 2009