Fitzsimmons, James A <br/><br/>
Service management : operations, strategy, information technology / 
James A. Fitzsimmons, Mona J. Fitzsimmons 
 - 7th ed 
 - Boston :  McGraw-Hill,  2011 
 - 541p. :  ill 
<br/><br/><label>ISBN: </label>9780071289276 /  840.00 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Service industries--Management
<br/><br/><label>LC Class. No.: </label>HD9980.5  / F549 S4 2011