00792nam a2200229 a 4500 vtls000086300 MTX 110429 2011 000 0 eng d 9780071289276 / 840.00 201510121039 cat6 201507201056 cat3 201311072253 VLOAD 201105021207 cat7 201104291026 cat2 HD9980.5 F549 S4 2011 MG001 SC004 Fitzsimmons, James A 92965 Service management : operations, strategy, information technology / James A. Fitzsimmons, Mona J. Fitzsimmons 7th ed Boston : McGraw-Hill, 2011 541p. : ill Service industries Management 154175 Fitzsimmons, Mona J. 92966 GBE 62555 62555 2019-06-21 00:00:00 1 HD9980.5 F549 S4 2011 1000271445 2019-01-18 1 2018-03-13 GBE 0 0 0 CGB 0 SP SP GEN 2018-03-13 840.00